The Basics 8

• What is pet insurance?
• How does pet insurance work?
• How much does pet insurance cost?
• Can I keep my vet?
• Is my pet too old for pet insurance?

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Sample Policies 5

• Accident Only Policy
• Essential Policy
• Preferred Policy
• Ultimate Policy
• Ultimate Plus Policy

Policy Management 9

• How to Create your New Pet Portal Account
• How to File a NEW Claim through your Pet Portal
• There’s a discrepancy with mine or my pet’s information, how can I correct this?
• I’ve moved, how can I update my address?
• What happens if I miss a payment?

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Additional Features 1

• The Benefits of our Live 24/7 Vet Chat Feature

Coverage 9

• What is a pre-existing condition?
• What are the exclusions?
• What are hereditary and congenital conditions?
• What is a waiting period?
• What is a reimbursement percentage?

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