Policy Management

Folder for adding Gifts articles

How to Create your New Pet Portal Account
How To Set up your NEW Pet Portal Account: When visiting our site to login, there are two options to choose from. Pet parents with policies purchased AF...
Wed, Mar 16, 2022 at 3:55 PM
How to File a NEW Claim through your Pet Portal
How To file a NEW claim through your Pet Portal: When visiting our site to login, there are two options to choose from. Pet parents with policies pur...
Wed, Mar 16, 2022 at 3:55 PM
There’s a discrepancy with mine or my pet’s information, how can I correct this?
Mistakes happen! If you need to update any of your account information, you may be able to update some basic details under your “Profile & Account” page...
Tue, Jun 14, 2022 at 11:52 AM
I’ve moved, how can I update my address?
If you need to update your mailing address, please call our office at 888-225-9304 and a member of our team will be happy to assist.
Tue, Jun 14, 2022 at 11:54 AM
What happens if I miss a payment?
We understand things happen and sometimes a payment might fail. In the event your payment fails, you will receive an electronic notice to update your paymen...
Tue, Jun 14, 2022 at 11:55 AM
My policy lapsed; can I reinstate it?
A policy lapse can cause your pet to lose their coverage. We understand things happen and offer reinstatement options for lapsed policies when a reinstateme...
Tue, Jun 14, 2022 at 11:56 AM
Understanding a Claim Decision
For each settled claim, you will receive an email update regarding the outcome along with an attached Explanation of Benefits document or “EOB”.  We underst...
Fri, Jun 17, 2022 at 12:59 PM
My pet has a condition, can I get pre-approval for a claim?
Pre-approval requests can be made to determine if your pet’s condition(s) may or may not be eligible for coverage. If your pet has a condition and you would...
Tue, Jun 14, 2022 at 11:59 AM
How to File an Orthopedic Waiver Form
HOW TO FILE AN ORTHOPEDIC WAIVER FORM An ortho-waiver form can be completed within 30-days of enrollment to have the 180-day (6-month) special knee/ligamen...
Wed, Jun 22, 2022 at 11:55 AM