How To Set up your NEW Pet Portal Account: When visiting our site to login, there are two options to choose from. Pet parents with policies purchased AF...

How To file a NEW claim through your Pet Portal: When visiting our site to login, there are two options to choose from. Pet parents with policies pur...

Mistakes happen! If you need to update any of your account information, you may be able to update some basic details under your “Profile & Account” page...

If you need to update your mailing address, please call our office and a member of our team will be happy to assist.

We understand things happen and sometimes a payment might fail. In the event your payment fails, you will receive an electronic notice to update your paymen...

A policy lapse can cause your pet to lose their coverage. We understand things happen and offer reinstatement options for lapsed policies when a reinstateme...

For each settled claim, you will receive an email update regarding the outcome along with an attached Explanation of Benefits document or “EOB”.  We underst...

Pre-approval requests can be made to determine if your pet’s condition(s) may or may not be eligible for coverage. If your pet has a condition and you would...

HOW TO FILE AN ORTHOPEDIC WAIVER FORM An ortho-waiver form can be completed within 30-days of enrollment to have the 180-day (6-month) special knee/ligamen...