How To Set up your NEW Pet Portal Account:
When visiting our site to login, there are two options to choose from.
Pet parents with policies purchased AFTER 1/18/2021 or RENEWED after 1/18/2021 should select the "Purchased in 2021 or later" link on the left side as shown below.
You can also access the 2021 Login Site by clicking here: https://portal.prudentpet.com/login
Once you’ve arrived at the correct login page, select the blue Create Account icon where you can then add your email address and select a password.
- It is important to use the same email addressed used at the time of your enrollment
- You will need the numerical portion of your policy number which will begin with MPT/XXXXXX
- If your policy starts with a P, you will need to use the old login site here: C&F Underwritten Policies
Once logged in, you are able to manage your policy. Please see below for what you can do in your pet portal:
1. Access our 24/7 VET CHAT feature as shown below in Red.
2. File claims electronically under the CLAIMS tab.
3. Upload and view documents under the DOCUMENTS tab.
4. See your payment history, method and upcoming schedule under the BILLING & PAYMENTS tab.